Windows Marketplace Help

Contact Details

Windows Marketplace comprises several different options to enable the users to contact them about different things.

Contact Customer Service Representative

To contact a customer service representative, open the following Windows Marketplace Web page:

http://support.windowsmarketplace.com/eform.aspx?productKey=marketplace&page=support_home_options_form_byemail&ct=eformts

On this page, fill in the form provided, clearly depicting your issues and submit it to send it to a Microsoft Customer Service representative.

Discussion Forums

Windows Marketplace provides two discussion forums—Microsoft community resources and Independent community resources. Here, you can have discussions on wide range of topics, such as application design, maintenance and support, business planning and sales and marketing. You can use the discussion forum to share your experiences, and provide your opinion about various Windows products.

To access these discussion forums, open the following Web page:

http://www.windowsmarketplace.com/content.aspx?ctId=375

Shipping Related Queries

When you purchase an item from Windows Marketplace, the seller handles the shipping. This is the reason why, you will have to contact your seller directly regarding any shipping-related queries.

If you order via your Microsoft digital locker, you will have to sign in to your digital locker and then select the Purchase option.

Note : Digital locker is a Microsoft Marketplace feature that helps you purchase, download, and manage several software programs bought from many different resellers through a single interface.

On the page that opens, you will be able to view the entire history of all sellers and products you have bought from them. You can select the seller you want to contact from this page to open the sellers Web site and display detailed seller contact information.

Feedback

To provide your feedback on the Web site, its services, user friendliness or anything else open the following Microsoft Web site:

http://feedback.windowsmarketplace.com/eform.aspx?productkey=marketplace&page=feedback_home_form

On this page, select the Windows Marketplace link and then on the Send Feedback for Windows Marketplace page, fill in the form provided, and select Submit to send your feedback.

Note: Before, you start using Windows Marketplace, it is recommended that you go through the Terms of Use, by visiting the following Web site:

http://www.windowsmarketplace.com/content.aspx?ctId=315