Purchase FAQs
Covered here are some commonly asked questions related to purchases done at Windows Marketplace.
Does selecting the “Complete Purchase” finish the purchase process?
When you click Complete Purchase, an e-mail is sent to your seller to communicate that you are buying their software. The status of your purchase will be displayed as pending in your digital locker, until the seller verifies the transaction to complete the process.
What to do to resole problems while completing a purchase?
Soon after you complete the purchase by selecting Complete Purchase, an e-mail is sent to you to inform that your transaction is being processed. This e-mail also contains the seller details, using which you can contact the seller, if required. If you do not receive this e-mail within an hour, it is recommended that you first check your junk or spam mail folders. You may also attempt to do the following:
- Remove and then add the software you purchased again in your Shopping Cart.
- Ensure that software you added to your Shopping Cart is still available for purchase. Many times, if you don’t buy your software at the same time you add it to your Shopping Cart, it may no longer be available.
- Ensure that the credit card information you entered is correct and typed in correct format—without any spaces or dashes.
- Ensure that the quantity is specified as 1 or more in the purchase details.
How to and who to contact when I face problems making a purchase?
In case, there is problem with your product and you want to contact your seller regarding the same, then if you have downloaded the purchased software through your digital locker, perform the following steps to check out the seller’s contact information:
- Open and log on to your digital locker.
- Open the Purchase History tab.
- Locate the confirmation form of the concerned product.
- Select the Return a Product link.
You will be redirected to the seller’s Web site, where all details regarding your purchase will be listed.
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